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"Our Caring Operators Make the Difference"

U.L. Listed & F.M. Approved
Monitoring Services

Burglar & Fire Alarm Monitoring U.L. Listed
Environmental Systems Monitoring F.M. Approved
Derived Channel (Scan Alert) Uplink
ADA Elevator Monitoring Video Monitoring
Opening/Closing Reports AES Wireless Monitoring
Hearing Impaired Monitoring 2-Way Voice
Client Passcards 24 Hour Answering Service
Toll Free Receiver Lines or Use Your Own All Phone Lines Digitally Recorded
Smiling, Courteous, Friendly Operators Serve Anywhere in the United States
Dealer Access Dealer Reports


General Information:

Alarm Center, Inc. is a privately owned UL listed and FM approved monitoring station that has been providing Dealer monitoring for over 20 years. Our friendly and professional operators provide exceptional customer service and quick response times while paying close attention to detail.

Alarm Center, Inc. believes in answering the phone with a live voice rather than an automated attendant. Our 24 hour monitoring station coupled with our 24 hour answering service allows a seamless interface between your customer, the monitoring station and your emergency on-call personnel. Alarm Center, Inc. has smiling, courteous operators that respond quickly and accurately to you and your customers requests. Isn't that what its all about?

Redundancy

3 generators (220KW, 180KW, 50KW)
6 UPS systems (125KVA, 40KVA, & four 16KVA's)
2 Tier-1 phone carriers
Fiber and copper facilities
Cellular backup lines
2 backup automation computers, not 1.
Backup air conditioning
Backup receivers
Backup fax/printers

Receivers/Formats:

We can receive all formats!
Radionics 6500
Radionics 6600
Silent Knight 9000
Surgard MLR2-DG
ITI 4000
Ademco 685

Dealer Access:

Secure, encrypted dealer web access
View your customer account information, including alarm history
Place your customer in test and check signals on your own
Run your own crystal reports including opening/closing reports
Web phone access for technicians to place accounts into test, check signals and place back on line
E-mailed reports

Training:

Comprehensive new employee program
Monthly staff meetings
Video tape customer service training
Specialty seminars
Testing
Staff reviews
Digital recording
Operator review

Virtual Tour of Alarm Center:

Dispatch center
Alarm Center exterior
Computer Room
Receivers
Operator Training
Audio digital phone recorder
OC3 Fiber
Phone switch
Generator

For a Dealer packet, please call Doug Beaulieu at 1-800-752-2490 or email info@acimonitoring.com

 

© 2001, Alarm Center, Inc.
PO Box 3401, Lacey, WA 98509-3401

Email: info@acimonitoring.com • Fax: (360) 438-4245 • Phone: (360) 456-1441 or 1-800-752-2490

webmaster@reachone.com